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Emergency Support Numbers and Websites.

Below are charities and agencies which offer advice and support to young people or parents.

NightLife Crisis Service - 01923 256391 (Fri-Mon 6pm –2am)

The Samaritans - 116 123 Email:

Childline - 0800 1111

NHS Herts Helpline - 0300 777 0707 (8am - 7pm) / 01438 843322 (5pm - 8am) / 111 (non-emergency medical help)

Police - 101 (ask for Hertfordshire)

Children’s Services Emergency - 0300 123 4043

The Mix (general support for under 25’s) - 0808 808 4994

Grief Encounter (bereavement) - 0808 802 0111

Give Us A Shout (crisis support) - Text ‘shout’ 85258

Herts Young Homeless - 01707 272769

Health for Teens (confidential advice for any Health issue) - 07480 635050

BEAT (Eating Disorders) - 0808 801 0677

Papyrus (Prevention of young suicide) - 0800 068 4141

Drinkline (free confidential helpline for people concerned about their drinking) - 0300 123 1110

Adolescent Drug & Alcohol Service for Hertfordshire (A-DASH) (confidential advice, support and specialist assessment and treatment to young people who have drug and alcohol problems under the age of 18) - 01992 531917



Saneline 0845 767 8000 (6pm - 11pm)



Calm Harm App (Self-harm support/distraction app)

Headspace (mindfulness/relaxation app)



CAFCASS (Children and Family Court Advisory and Support Service) - 0844 353 3350

Frank (confidential helpline for parents and teens who need advice on drugs and alcohol) - 0800 776600

The Family Information Service (Free impartial information/guidance on a full range of childcare, children’s services and resources across Hertfordshire) - 0300 123 4052

Family Lives (24-hour helpline for parents) - 0800 776 600


Keeping your Child Safe Online

Thinkuknow by National Crime Agency-CEOP (Child Exploitation and Online Protection) provides resources for parents and carers and children of all ages to help keep children safe online

Childnet has developed guidance for parents and carers to begin a conversation about online safety, as well as guidance on keeping under-fives safe online

Parent Info is a collaboration between Parent Zone and NCA-CEOP, providing support and guidance for parents and carers related to the digital world from leading experts and organisations

NSPCC has guidance for parents and carers to help keep children safe online

UK Safer Internet Centre provides tips and advice for parents and carers to keep children safe online - you can also report any harmful content found online through the UK Safer Internet Centre